Privacy Policy

Introduction

Rkgg respects user privacy and is committed to protecting the personal data of individuals who use our gambling services and platform. This Privacy Policy explains what data we collect, the purposes for which we process that data, our lawful bases for processing, with whom we share data, the safeguards we implement for international transfers, retention periods, and the rights of data subjects. By using our Services, you acknowledge and consent to the processing described herein and agree that this Policy forms part of your agreement with Rkgg.

Information We Collect

  • Identity and contact information: names, dates of birth, postal addresses, email addresses, phone numbers.
  • Account and activity data: account login details, transaction history, bet or wager history, and customer support interactions.
  • Device and technical data: IP address, browser type and version, device type, operating system, time zone, and other diagnostic data collected during use of the Services.
  • Financial information: payment methods, bank account or card details where required for processing transactions (collected by payment processors and not stored by us except as necessary for the transaction and as permitted by law).
  • Geolocation and location data where needed to provide location-based services or comply with regulatory requirements.
  • Marketing and communications data: preferences regarding marketing, surveys responses, and communications with Rkgg through channels such as in-app messages or emails.

How We Use Your Information

  • Service delivery: to operate, maintain, and provide access to the Services, including processing bets and payments.
  • Identity verification and security: to verify your identity and prevent fraud, money laundering, and other illegal activities; to enforce terms and conditions and protect the safety of users and the platform.
  • Customer support: to respond to inquiries, resolve issues, and provide assistance related to your account and transactions.
  • Compliance and reporting: to comply with applicable laws and regulatory obligations, including KYC (Know Your Customer) and AML (Anti-Money Laundering) requirements.
  • Administrative and operational: to manage accounts, monitor performance, maintain the integrity of the Services, and analyze usage trends for service improvements.
  • Personalization and communications: to tailor features and content and to notify you about updates, promotions, and other information related to the Services, subject to your consent preferences.

Legal Bases for Processing

We process Personal Data on the following lawful bases:

  • Contract performance: processing necessary to provide the Services and fulfill contractual obligations to you.
  • Legal obligations: processing required to comply with applicable laws and regulatory requirements, including KYC/AML obligations.
  • Legitimate interests: processing necessary for the legitimate interests of Rkgg, such as security, fraud prevention, and improving the quality and safety of the Services, provided these interests do not override your fundamental rights and freedoms.
  • Consent: where required or requested for marketing communications or other activities as you have expressly authorized.

Data Sharing and Third-Party Processors

  • Service providers: we may engage third parties to process data on our behalf for payments, fraud prevention, IT services, hosting, marketing assistance, and customer support. These processors are contractually bound to protect Personal Data and may only process data as directed by Rkgg.
  • Affiliates and business partners: data may be shared with affiliated entities and partners to operate, maintain, and improve the Services or to offer you related products and services, subject to this Policy and applicable law.
  • Compliance and safety: data may be disclosed to regulators, law enforcement, or other authorities if required by law, to protect rights, safety, or to investigate wrongdoing.
  • Business transfers: in the event of a merger, acquisition, or sale of all or part of our assets, Personal Data may be transferred to the acquiring entity as part of the transaction, subject to a comparable level of privacy protection.

International Data Transfers and Safeguards

Where necessary, we may transfer Personal Data to recipients located outside your country of residence. Such transfers will be conducted with appropriate safeguards, including the use of data protection agreements and, where applicable, standard contractual clauses or other legally recognized transfer mechanisms, to maintain an adequate level of protection for the data.

Data Retention

We retain Personal Data only for as long as necessary to achieve the purposes described in this Policy and to fulfill legal, regulatory, or contractual obligations. In particular, for anti-money laundering compliance, Personal Data collected during registration and ongoing activity will be retained for a minimum period of five years following the last transaction or account closure, after which anonymized data may be retained for analytical purposes if permitted by law. Data may be securely deleted or anonymized at the end of the retention period, subject to any statutory records-keeping requirements.

Security of Your Data

Rkgg implements appropriate technical and organizational measures to safeguard Personal Data against unauthorized access, alteration, disclosure, or destruction. Access to Personal Data is restricted to authorized personnel who require such access to perform their duties. We employ industry-standard safeguards, including secure storage, access controls, and, where applicable, encryption in transit and at rest. You may enable two-factor authentication to add a further layer of security for your account.

Your Rights

Subject to applicable law, you have rights regarding your Personal Data, including:

  • Right of access: obtain a copy of your Personal Data we hold and details about its processing.
  • Right to rectification: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of Personal Data where no longer necessary or where processing is unlawful, subject to legal obligations to retain data.
  • Right to restriction of processing: request limitation on processing under certain circumstances.
  • Right to data portability: receive your Personal Data in a structured, commonly used, and machine-readable format and transmit it to another controller where technically feasible.
  • Right to object: object to processing based on legitimate interests or for direct marketing, where applicable.
  • Right to withdraw consent: withdraw consent at any time for processing based on consent, without affecting the lawfulness of processing conducted prior to withdrawal.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Services, understand usage, and tailor experiences. The types of cookies we use include strictly necessary cookies, session cookies, persistent cookies, and analytics cookies. We may also use Local Shared Objects (commonly known as Flash cookies) for certain functionalities. You may configure your browser to manage cookies or disable them, though doing so may affect the availability or functionality of the Services. For more information about managing cookies, consult your browser’s help resources.

Marketing Communications

We may send marketing communications to you if you have opted in to receive them. You may opt out at any time by using the in-app settings or by following the unsubscribe instructions in any marketing communication. Opting out does not affect your use of the Services or contractual obligations, where applicable.

Children and Minors

Rkgg does not knowingly collect or process Personal Data from individuals under the age of 18. If we become aware that a minor has provided Personal Data, we will take reasonable steps to delete such data from our systems.

Changes to This Policy

We may update this Privacy Policy from time to time. We will provide notice of material changes as required by applicable law. Continued use of the Services after changes constitutes your acceptance of the updated Policy.

Contact Us

If you have questions or requests regarding this Privacy Policy or your Personal Data, you may contact our privacy team through the in-platform support channels or by submitting a request via the customer service interface. We will respond in a timely manner in accordance with applicable data protection laws.