Terms Apply

1. General

These Terms and Conditions govern the use of the Rkgg platform (the Website). By accessing the Website, opening an account, or using any services, you agree to be bound by these Terms, the Privacy Policy, and all game rules and bonus terms published on the Website. The current Terms apply from the date published on the Website and govern your ongoing use. Rkgg employs industry‑standard encryption to protect sensitive data in transit and at rest. The use of virtual private networks or other methods to bypass provider blocks, geoblocks, or security measures is strictly prohibited and may result in the confiscation of winnings or the suspension or termination of your account.”

2. Regulatory requirements, eligibility and restricted jurisdictions

• 2.1 Age and eligibility. Access to the Website is limited to individuals who have reached the applicable legal gambling age in their jurisdiction (commonly 18 or 21 years). The operator may require documentary evidence of age. If proof of age is not provided or is refused, the account may be suspended or closed.
• 2.2 Jurisdictions and access. The Website may be restricted for residents of certain jurisdictions. The Company reserves the right to refuse service in any jurisdiction where required by law or where the provision of online gambling is not permitted.
• 2.3 Software provider restrictions. Some software providers offered on the Website restrict access for customers in certain jurisdictions. By using such software, you warrant you are not located in a restricted jurisdiction.
• 2.4 Real‑money play and restricted countries. Users from specific countries or territories may be barred from depositing or playing real‑money games. Examples of restricted jurisdictions include countries where online gambling is prohibited or heavily regulated. The Company will publish an updated list as required.

3. Account creation and verification

1. 3.1 Information accuracy and verification. To open an account you must provide truthful information (e.g., full name, date of birth, address, contact details). The Company may request verification documents (identity card, passport, or other government‑issued ID) and payment method details. Failure to provide or update requested documents may result in account suspension or closure.
2. 3.2 One person, one account. Each individual may hold a single personal account. The Company reserves the right to terminate multiple accounts and to void winnings if more than one account is detected. Accounts must not be accessed by third parties or minors.
3. 3.3 Support and registration queries. Questions arising during the registration process should be directed through the support channels published on the Website.
4. 3.4 Login credentials and security. Each account is accessed with a unique username and password chosen by the user. Users must keep credentials confidential and take reasonable steps to prevent unauthorized use. The Company may block accounts with inappropriate or offensive usernames or aliases. If credentials are lost or forgotten, use the provided password recovery mechanism.
5. 3.5 Duplicate accounts and transfers. The creation of duplicate accounts or the transfer of account ownership or balances between users is prohibited. Violations may lead to account termination and forfeiture of funds.
6. 3.6 Know‑Your‑Customer (KYC) procedures. The Company may contact you by phone or email as part of KYC checks. Account access or withdrawals may be suspended pending completion of verification. If you cannot be reached within a reasonable period after a withdrawal request (typically two weeks), the withdrawal may be blocked or the account locked pending verification.
7. 3.7 Closing your account. You may close your account at any time provided there is no positive balance, no pending withdrawal requests, and no ongoing oblig­ations. If you request closure with funds or pending withdrawals, those funds may be voided.
8. 3.8 Payouts on closure. Upon verification, remaining funds may be paid to your verified payment method or bank account. No processing fees are charged for standard payouts on closure.
9. 3.9 No account transfers. An account may not be sold, traded or transferred to another person. Any attempted transfer is void and may constitute fraud.
10. 3.10 Transaction history and dispute window. You may review your account activity, including deposits, bonuses, bets, and withdrawals. You must report any discrepancy within 60 days of its appearance in your statement on the Website.
11. 3.11 Withdrawals and currency considerations. You may withdraw all or part of your available funds, subject to applicable limits and currency rules. Some withdrawal methods may incur charges or processing fees. Withdrawals are generally issued to the same payment method used for the deposit, subject to verification.
12. 3.12 Processing times for withdrawals. The Company will endeavour to process valid withdrawal requests within 1–5 working days from the date of receipt.
13. 3.13 Method consistency for withdrawals. Withdrawals are to be paid to the same account or method used for the deposit unless otherwise agreed by the Company.
14. 3.14 Verification before withdrawals. The Company may require identity verification before processing withdrawal transactions.
15. 3.15 Verification costs. Where law or regulatory requirements permit, the user may bear reasonable costs associated with verification or additional documentation requested in the course of KYC procedures.

4. Deposits, withdrawals and transfers

1. 4.1 Payment processing and counterparts. All payments to and from the Website are processed by Rkgg through its licensed payment partners. The on‑site balance reflects cleared transactions and may be adjusted for any processing errors or reversal.
2. 4.2 Accepted payment methods. Deposits may be made by credit/debit cards, bank transfer, or approved electronic payment methods. The name on the payment instrument must match the account holder’s name.
3. 4.3 Limits on deposits and withdrawals. Minimum deposit is €10. The maximum deposit per transaction is €1,000, unless otherwise stated. Minimum withdrawal is €50 and maximum withdrawal is €1,000, unless a different limit is published for a specific method or region.
4. 4.4 Use of funds. Funds deposited may be used solely for wagering within the Website’s offerings.
5. 4.5 Anti‑money laundering. All payments and transactions are monitored for AML compliance. Suspicious activity may be reported to authorities, funds may be frozen, and accounts may be closed with losses forfeited where applicable by law.
6. 4.6 Refunds and reversals. Refunds are not generally offered. The Company may, at its sole discretion, approve a limited refund under specific circumstances.
7. 4.7 Promotions and bonuses. Promotions and bonuses are subject to separate terms published on the Website. Bonus eligibility requires compliance with all bonus terms and wagering requirements.
8. 4.8 Inter‑player transfers. Funds or bonuses may not be transferred between player accounts.
9. 4.9 Account statements and corrections. Players may view their transaction history on the Website. Report any error within 60 days of becoming aware of it for correction.
10. 4.10 Fees and charges. Withdrawals and certain payment methods may incur fees. Bank charges and third‑party processing costs are borne by the player where applicable.
11. 4.11 Claimed winnings and account status. Funds may be withheld or withheld winnings may be subject to verification; you may be required to complete KYC before payout.
12. 4.12 Processing of withdrawals. The Company strives to process withdrawal requests promptly, subject to verification and compliance checks.
13. 4.13 Closure and payouts. If an account is closed, remaining verified funds will be paid to the verified payment method in accordance with the closing process.
14. 4.14 Compliance and right of refusal. The Company reserves the right to refuse any payment, suspend, or terminate accounts that breach these Terms or governing laws.
15. 4.15 Documentation and costs. Where documentation is requested for verification, the user bears reasonable costs associated with providing such documentation where permissible by law.

5. Malfunction, disruptions and blocks

1. 5.1 Malfunctions during play. If a device or connection malfunctions after a wager has been accepted, the bet remains valid and the outcome may be verified when service resumes.
2. 5.2 Live dealer edge cases. In Live Blackjack, if an issue occurs while cards are yet to reach a decision point, winnings related to completed actions may be credited once the issue is resolved; if connection is lost for more than one minute, the dealer may continue dealing or settle per standard rules.
3. 5.3 System malfunctions before settlement. If a system malfunction occurs before the result is confirmed, the affected bet may be voided.
4. 5.4 Roulette and other games. If a fault occurs, already‑confirmed bets may be retained and resolved once the fault is addressed.

6. Bets, games and wagering rules

1. 6.1 Eligibility to place bets. Only registered players may place bets on any game offered on the Website.
2. 6.2 Remote betting. Bets may be placed from any device with internet connectivity, subject to the availability of the service in the user’s jurisdiction.
3. 6.3 Sufficient funds. Bets may be placed only if the player has sufficient funds in their account to cover the wager(s).
4. 6.4 Terms governing bets. Bets are governed by the applicable Terms and Rules in force at the time a bet is accepted. A bet receipt is generated for time stamping purposes and does not indicate that a bet has been matched.
5. 6.5 Prohibited wagering conduct. Wagering based on privileged information or manipulating the game is prohibited. The Company may void such bets and withhold winnings, and take further action to protect its legitimate interests.
6. 6.6 Right to accept or refuse bets. The Company reserves the right to accept or reject any bet or event without providing a reason.
7. 6.7 Viewable records. A complete history of bets, status, and related details remains accessible to the user after login.
8. 6.8 Interruption and refunds. If an event is interrupted, the user will be refunded the full amount of the wager(s) for that event.
9. 6.9 Bets on closed accounts. If the Company closes an account, matched bets will be paid in full to the user’s account balance or payout method.
10. 6.10 Modifications and cancellations. Bets that have already been matched may not be modified, withdrawn, or canceled by the player.
11. 6.11 Bet detail accuracy. An error in bet details does not affect the validity of the bet; if the event is incorrect, the bet may be voided automatically.
12. 6.12 Acknowledgement of terms. By placing one or more bets, the user confirms having read and understood these Terms and the game rules in effect at that time.
13. 6.13 Account management and finality of funds. The operator manages the balance, holds, stakes, and winnings; absent demonstrable error, these amounts are final and accurate.
14. 6.14 User responsibility. The user bears full responsibility for all bets placed through their account.

7. Responsible gaming and privacy

Rkgg promotes responsible gaming. Gambling can be addictive, and users should gamble only with disposable income. If you suspect you have a gambling problem, seek professional help and use available self‑exclusion tools where offered. The Company commits to safeguarding personal data and applying reasonable security measures to protect information. Personal data is accessible only to personnel involved in providing services and is not a guarantee against third‑party misuse, for which the Company bears no liability beyond reasonable care. Your data handling is described in the Privacy Policy and may be retained for as long as required by law or the purposes of the Website.

8. Intellectual property, security and data protection

The Website and its software are protected by applicable intellectual property laws. Rkgg uses a protected network and encryption to safeguard data against unauthorized access. All rights in content, software, and marks associated with the Website remain with Rkgg or its licensors; reproduction or redistribution requires prior written consent from the owner, except to the extent expressly provided by these Terms or applicable law.

9. Suspension, termination and closing of accounts

The Company may suspend or terminate any account for violations of these Terms, or for other actions detrimental to the integrity of the Website. Upon account closure, the remaining verified funds will be paid to the user in accordance with the closing process, subject to verification. The Company may retain rights to investigate suspicious activity and may withhold or confiscate funds where required by law or these Terms.

10. Governing law and disputes

These Terms are governed by the laws of the licensing jurisdiction applicable to the Website. Any disputes arising out of or in connection with these Terms shall be resolved in the competent courts of that jurisdiction, subject to mandatory local consumer rights where applicable. The parties agree that these Terms constitute the entire agreement between them in relation to the Website and supersede all prior agreements or understandings, whether written or oral.

11. Changes to terms

The Company reserves the right to amend these Terms and any product or service rules at any time. Material changes will be communicated through the Website. Continued use after changes constitutes acceptance of the amended Terms.

12. Contact information and support

For questions about these Terms or the operation of the Website, use the support channels published on the Website. The Company will respond in accordance with its standard support processes.